Question 1

What is Loopwix?

Accepted Answer

Loopwix is an AI customer support agent and website assistant that connects to your real business systems (inventory, orders, bookings), answers customer questions in seconds, and completes tasks like booking or cancelling, within permissions you control.

Question 2

How is this different from a chatbot?

Accepted Answer

Most website chatbots stop at documents. They search PDFs and FAQs and cannot see your live business. Loopwix is built for four kinds of questions in one assistant. Knowledge answers from what you publish: site content, PDFs, and FAQs (for example return policy or shipping times). Sources read live systems at ask time, such as Shopify, Stripe, Calendly, or any REST API, so stock, orders, and bookings reflect what is true right now. Customer-specific questions (where is my order?) run only after identity verification, so the assistant scopes answers to that person. Workflows and actions go further: book, cancel, or update records in the conversation, not just explain how. You control what it can read and do through permissions. A chatbot replies from files; Loopwix combines knowledge, live data, verified customers, and real work.

Question 3

What can it connect to?

Accepted Answer

Your website content, PDFs and FAQs, plus live sources: named connectors and any REST API. Pre-built Shopify, Stripe, and Calendly connectors are on the roadmap, making Loopwix a practical Shopify AI assistant for stores that need live inventory and order answers.

Question 4

Can I customize the chat widget for my brand?

Accepted Answer

Yes. From your workspace you control how the assistant looks and sounds without code: display name and subtitle, welcome message, conversation starter chips, tone (professional, friendly, or concise), and colors for the header, bubbles, and launcher. Add your logo or avatar, adjust corner radius, and choose how it appears: floating widget, iframe, inline help page, React component, or your own UI via the REST API. The same assistant and permissions apply everywhere; only the surface changes to fit your site.

Question 5

What languages does Loopwix support?

Accepted Answer

The assistant replies in the language your customer uses. You set a default language preference in the workspace, and the AI matches the visitor when it can. Knowledge can include multilingual documents and FAQs; if a source is only available in one language, the assistant still answers in the customer's language and can note where the source came from. This covers global storefronts, clinics, and SaaS products without maintaining separate bots per locale.

Question 6

Is it safe to let an AI act on my systems?

Accepted Answer

Every capability is a permission you switch on or off. Customer-specific data requires identity verification (email code, magic link, or signed sign-in from your site). High-risk actions can require confirmation or staff approval. Every action is logged with a permanent audit trail so you can review what happened and when.

Question 7

How does Loopwix handle data security and GDPR?

Accepted Answer

Loopwix is built privacy-first for businesses that handle customer data under GDPR, CCPA, and similar rules. Each workspace is isolated: your knowledge, connection credentials, and conversations stay scoped to your account and are not used to train shared models. Integration credentials are encrypted; the assistant only calls systems and endpoints you explicitly allow. Before sharing order history, billing details, or other personal data, the customer is verified (one-time code, magic link, or signed sign-in from your site). Conversation history can be retained for a configurable period (default 90 days) and deleted on schedule to support data-minimization requirements. Permissions and audit logs give you control and traceability over what the AI read or changed. For EU customers, regional hosting and enterprise features such as SSO and extended compliance tooling are on the roadmap. A full Data Processing Agreement and subprocessor list will be available as early access rolls out; until then, contact us through the waitlist for security questionnaires.

Question 8

Do I need developers to run it?

Accepted Answer

Installation is simple. You can integrate it yourself or work with a developer. After setup, the business owner manages knowledge, sources, permissions, and widget appearance from a workspace with no code required day to day. Developers install once; operators manage forever.

Question 9

When can I use it?

Accepted Answer

Early access opens 5 October 2026 and is invite-only. Join the waitlist and we’ll email your invite.

The AI employee that knows your business.

Live inventory, not a FAQ match.

Verified customer. Own records only.

Completes the task in the conversation.

Right now, a customer with a question becomes a customer on hold.

Watch a real problem get solved. No human required.

Most AI tools answer one kind of question. Customers ask four.

Static knowledge

Live business data

Customer-specific data

Actions

Five things it can do. Not three.

Knowledge

Sources

Records

Workflows

Actions

The math for a business like yours.

It can look up an order. It can’t cancel one, unless you say so.

Permissions

Mechanisms

Easy setup, anywhere.

Common questions

Join the waitlist.